Domain name delegation
If we are simply changing the name servers for your domain name, we need access to the control panel at the domain name registrar. This will require a username and password, and should have been supplied to you when you registered the domain. If you no longer have that information, you'll need to contact your registrar for instructions on how to retrieve usernames and passwords.
Name servers most commonly need to be updated when your web hosting is changed. They may also need to be changed if you move to using an external DNS (domain name settings) service.
Transferring a domain name
If you wish us to manage a domain name on your behalf, it will need to be transferred to our domain registy of choice, Netregistry. To request a domain transfer, you may need several pieces of information, depending on the kind of domain.
- the Registry Key/AuthInfo (.au) or EPP password (most other TLD types). This password is used to prove that you have the right to request a transfer. We need to present it when we make a transfer request on your behalf.
- access to the original email used to register the domain. When we request the transfer, an email will be sent to this email address asking you to approve the transfer. If you no longer have access to this email, you will need to contact your current registrar for advice on how to update this email address.